Whilst your Maintenance contract with the Manugistics corporation will cover any problems you have with the functioning of the Manugistics software, our Support service fills an important gap by offering first and second-line support of the actual customer solution.

For example, a client might wish to merge two customers into one demand group, when previously these were modelled separately. We might be asked what steps do they need to take in their processes, interfaces, etc. to achieve this successfully.
Or perhaps a new superuser needs an in-depth training of the reasons for the current Manugistics process.
Our support service fills these requirements by supporting the Manusgistics solution in place at a client site.

Pricing models for this can mix fixed-fee and pay-as-you-go elements as dictated by our customers budgeting models.

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